支持

1. 请出示您的设备证件!
2. 最快通过网络 Click Here >
3. 发送电子邮件至 service@yozashop.com. Please include your name, company name, equipment ID and problem.
4. 拨打免费电话866-754-7677.

An RMC technician will call within one hour with an ETA, and should arrive within 4 hours from the time you place the call.

1. 请出示您的设备证件!
2. 最快通过网络 Click Here >
3. 发送电邮至 supplies@yozashop.com. Please include your name, company name, equipment ID and what you would like to order.
4. 拨打免费电话866-754-7677. Did you know your machine can order supplies automatically? 问澳博体育app如何!

Ray Morgan supply orders are shipped via either UPS Ground or Ontrac. Your order will ship the business day following order placement and arrive to your location in 1 -3 business days. Upgraded UPS Overnight shipment is also available at customer’s expense if requested.

90% of supply orders are in stock in our warehouse, will ship the business day following order placement, and arrive to your location in 1-3 business days. Please allow 7- 10 business days for non-stock items to be delivered.

Please call 866-754-7677 and a customer service representative will be happy to look into your order status. To better assist you, please have your confirmation number or equipment ID ready.

IWR alerts RMC via email when your toner reaches approximately 10-15% remaining. The alert tells RMC which toner is low and who placed the last supply order. We will ship the required supplies via UPS Ground on the next business day.

The website provides a confirmation number at the bottom of the page. 这个数字很小，很容易被忽略. 澳博体育app正在努力提高能见度! The order will appear in your online order history once processed by a RMC customer service representative. Please call 866-754-7677 if you have any questions! We can verify receipt of the order and provide the confirmation number.

Your account may be flagged to require a PO number on all chargeable service and supply orders (based upon your company’s requirements or the contract you have with RMC). Because of this flag, it will require something to be entered in the PO field of every order. This does not mean your order will be chargeable; only that we have been notified by your purchasing department that we must have a PO for chargeable orders. 要绕过这个要求, you may enter your first name in the PO field and we will contact you if we do in fact need a PO number.

The only date on your invoice is the date the invoice was printed. For information regarding your order, please contact service and supplies at 866-754-7677.

An RMA request can be placed for item(s) being returned by calling 866-754-7677 or emailing supplies@yozashop.com. If the item is being returned due to an error on our end, 或者是有缺陷的产品, we will email you a return UPS shipping label. 一旦澳博体育app收到RMA项目(s)回来, a credit will be applied to the original invoice on your account. The RMA credit invoice will be mailed out to you. 一旦您收到已记入贷方的发票, you can advise us as to where you would like the credit applied.

Finding this information varies per machine type and model. Your owner and operator manual should contain this information. 如果你没有手册, this information can usually be found by searching for your machine’s make and model online. 如果你仍然不确定, please call 866-754-7677 and we can connect you to your technician for additional assistance.

Since February 1, 2012 RMC headquarters has been off the electrical grid! 点击这里 to learn about RMC recycling and sustainability initiatives! 或者，附加信息

Your contract requires accurate meter readings to issue an accurate invoice.

是的! We offer FREE software which can collect the meter readings automatically from your network connected printers/copiers. If you would like more information on this service please contact Nicolette Barbitta by e-mail at mlor@yozashop.com 或致电(530)230-4809.

1. 点击这里 然后登录你的账户.
2. 发送电邮至 meters@yozashop.com. Please include the meter reading along with your machine’s ID number and your 联系信息.
3. Call us at 866-754-7677 and ask to speak to our meters department. Please have the meter reading and equipment ID!

Please contact us at 866-754-7677 and ask to speak to our meters department.

Your meter reading was not uploaded to our system successfully. 确保你的浏览器至少是:

IE9 OR NEWER, FIREFOX 17 or NEWER, CHROME 23 OR NEWER.

Also verify that you are hitting the “SUBMIT” button at the top of the page after entering in your meter. If you continue to have this issue, please call our office.

If you have a new machine without many copies on it, the system does not have any meter averages to base your reading on. Verify that you are entering the meters for the correct machine. After verifying, go ahead and enter the amount and click submit.

To obtain directions of how to read the meter on your machine, 滚动到电子邮件通知的底部. There are instructions according to the model.

On the machine, look for a “澳博体育app” white and red sticker. Make certain that the machine ID number on your email request matches the sticker ID # on your machine. If you have upgraded your machine for example and the email is asking for your OLD machine, 请与澳博体育app联络.

There is a “billing window” period during which you can enter your meter. If the “billing window” has passed, the system will not accept your meter. Please call the office to resolve this issue.

Click links below to view YouTube 制造业 支持 videos.

1. 佳能YouTube频道
   1. RMC如何视频-佳能传真转发
   2. RMC如何视频-佳能Mac打印预设
   3. RMC How to Video – 佳能 Mac Print Queue Setup
   4. RMC如何视频-佳能扫描到电子邮件设置
   5. RMC How To Video – 佳能 Windows 10 Print Defaults
   6. RMC How To Video – 佳能 Windows 10 Print Queue Setup
   7. RMC How to Video – Print 佳能 User Data List
   8. RMC 如何制作视频 – 佳能 Address Book Setup
   9. RMC 如何制作视频 – 佳能 Mac Print Defaults
   10. RMC 如何制作视频 – 佳能 Mac Printer ID Code Setup
   11. RMC 如何制作视频 – 佳能 PC IP Address Settings
   12. RMC 如何制作视频 – 佳能 PC Print Setup With User IDs
   13. RMC How To Video –  佳能 Address Book Export/Import
   14. RMC如何视频-佳能复制默认值
   15. RMC如何视频-佳能扫描默认值
2. 理光视频网站
   1. RMC How to Video – 理光 Print Network Report
   2. RMC How To Video – 理光 Scan to Email Setup
   3. RMC How To Video – 理光 Mac Print Queue Setup
   4. RMC How To 视频 – 理光 Mac Print Setup with User IDs
   5. RMC How To 视频 – 理光 PC Print Setup with User IDs
   6. RMC How To 视频 – 理光 Mac Print Defaults
   7. RMC How To 视频 – 理光 Address Book Setup
   8. RMC How To 视频 – 理光 IP Address Settings
   9. RMC如何视频-理光扫描默认值
   10. RMC如何视频-理光复制默认值
   11. RMC如何视频-理光传真转发
   12. RMC如何视频-理光Mac打印预设
   13. RMC How To 视频 – 理光 Windows 10 Print Queue Setup
   14. RMC How To 视频 – 理光 Address Book Export/Import
   15. RMC How To 视频 – 理光 Windows 10 Print Defaults
3. 三星的视频
   1. RMC How To 视频 – 三星 Print Network Report
   2. RMC How To 视频 – 三星 Address Book Setup
   3. RMC How To 视频 – 三星 Scan to Email Setup
   4. RMC How To 视频 – 三星 Mac Printer Defaults
   5. RMC How To 视频 – 三星 Mac Print Queue Setup
   6. RMC How To 视频 – 三星 Windows 10 Print Queue Setup
   7. RMC How To 视频 – 三星 Address Book Export/Import
   8. RMC How To 视频 – 三星 Windows 10 Print Defaults
4. 惠普YouTube频道
5. 京瓷YouTube频道
6. RMC视频YouTube频道

1. HP
2. 三星
3. 佳能
4. 奥西
5. 理光
6. 复制之星
7. 京瓷

1. 联系贵公司的内部IT支持
2. 点击这里查看故障排除指南
3. Then same steps 1-3 that are on the page already

• 佳能 ImageRunner – none specified – try any department ID first – if unknown a service call needs to be placed to clear the password
• 佳能 IR Advanced – System Manager ID: 7654321 PIN: 7654321
• 理光 – Login User Name: 管理 Password: *Blank / password
• 三星 A3 – User Name: 管理 Password: $amsung1
• 三星 A4 – User Name: 管理 Password:1111 (console) / sec00000 (web interface)
• 三星 打印机 – Username: Admin Password: sec00000

• 邮箱:HelpDesk helpdesk@yozashop.com
• 请拨打客服866.754.7677

• LMI救援